Kevin Givens / Resume

SKILLS SUMMARY

Solid experience in web development, Internet marketing, customer service, & sales. Knowledgeable in multiple facets of computer technology. Proven ability to lead and motivate co-workers. Strong commitment to personal development and continuing education.

Marketing Skills

• Market & keyword research
• Competitive analysis
• Strategic planning
• Copy writing
• SEO (Search Engine Optimization)
• Web design (HTML/CSS/PHP)
• Social media promotion and website integration
• Link building
• Local search marketing (Google Maps)
• PPC

Some of the tools I use on a regular basis include:

• Microsoft Office
• Photoshop
• Dreamweaver
• WordPress (as a CMS)
• Google Analytics
• Google Adwords Keyword Research Tool

Web Development & Computer Technology

Experienced in website development (PHP, HTML, Photoshop, WordPress) and online marketing (SEO/SEM, PPC, Social Media, Email). Strong aptitude for learning new and complex concepts. Ability to research information meticulously and efficiently. Strives to imagine more profitable and efficient processes, ideas, and concepts. Capable of managing complex documents, web sites, and marketing campaigns.

Management & Training

Confident in managing and advising of customers, employees, and contractors. Works well with all personality types. Has the ability to communicate effectively with individuals from various backgrounds and lifestyles. Uses problem solving and analytical abilities to provide comprehensive and honest advice to others.

Sales & Customer Service

Seeks to identify customer needs in order to generate win/win solutions. Strong personal commitment to integrity resulting in increased sales and customer confidence. Assertively and enthusiastically competitive in order to achieve top results. Highly experienced generating new leads online through search engine & conversion optimization.

WORK EXPERIENCE

Web Developer & Consultant

Givens Enterprises LLC 2006 – 2011
Built and managed multiple websites to promote affiliate offers. Worked with companies to increase website leads by improving calls-to-action, search engine rankings, and social media presence. Used analytics software to analyze visitor behavior in order to improve conversions.

Webmaster / Financial Administrator

First Baptist Church Bay St. Louis 2004 – 2006
Developed and managed the church website. Published weekly bulletins and other updates. Managed day-to-day financial operations including processing and depositing all donations. Handled accounts payable, payroll, and tax payments. Created and presented monthly financial reports. Analyzed yearly budget and helped implement improvements, resulting in more effective use of funds.

Customer Service Representative

Saks Incorporated 2002 – 2004
Analyzed and solved escalated customer service issues including advertising problems, misapplied payments, billing disputes, and updates to credit bureaus. Provided call center and interdepartmental support to ensure that all service levels were maintained. Assisted management with training of other representatives and special projects as needed.

Training Representative
Educated new and existing representatives with company policies and procedures. Conducted training classes, as well as, worked one-on-one to train representatives in new areas and skills.

Credit Services Representative
Handled inbound calls including, customer service, new accounts, authorizations, and phone orders. Assisted store associates with account lookup and customer address verifications.

Sales Representative

Radioshack 2001 – 2002
Demonstrated and sold all available products and services including, but not limited to, computers, home audio and video, cellular phones, and satellite systems.

Sales Associate

Structure 1998 – 2001
Established and filled customers’ clothing needs. Trained new colleagues with store operations and sales techniques.

AWARDS

• Saks Incorporated – Received multiple customer compliment letters as well as several awards for perfect monthly phone monitoring
• Radioshack- MVP for highest store sales
• Structure- Pants Council Award for #1 sales associate in the region and number two in the company.

EDUCATION

Currently working toward a Bachelors of Science degree in Marketing
2002-2004 Hinds Community College Pearl, MS

• Member of Dean’s List with a 3.68 GPA
• Member of Phi Theta Kappa International Honors society
• Member of Alpha Beta Gamma Honors society for business students

2006-2007 University of Southern Miss Gulfport, MS

*References available upon request.

Popularity: unranked [?]